Privacy Policy
How Nextere Company Limited collects, uses and protects personal data on nextere.co, under Thailand's Personal Data Protection Act (PDPA).
Effective: 28 October 2026
1. Who we are and what this notice covers
Nextere Company Limited ("the Company" or "We") recognises the significance of your personal data and your fundamental rights as a data subject. This Privacy Notice explains how we collect, use or disclose personal data of visitors to nextere.co, the purposes for which it is processed, and your rights as a data subject.
The Company assures you of our commitment to comply with this notice and to protect your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) and other applicable data protection laws.
If you use the Keyspace Smart Building platform or app, its own Privacy Notice applies to that use: id.keyspace.tech/policies.
2. Definitions
"Personal Data" means any information relating to an individual that enables their identification, directly or indirectly, excluding data of deceased persons.
"Processing" means any operation performed on personal data, including collection, use, disclosure, deletion or destruction.
3. Personal data we collect
(1) Contact information you send through the contact form: name, company, email, phone number, enquiry type and message.
(2) Chat information from the "Ask Nextere" AI assistant: the messages you type, the page you are on and, if you ask us to contact you, your name, email and any phone number or company you give.
(3) Technical data: IP address, browser and device type, pages requested and connection records, processed by our hosting provider to deliver the site and protect it against abuse.
(4) Other personal data you choose to give us in your messages. Please do not send sensitive personal data, such as health information or ID card numbers, through the form or the chat.
4. Purposes and lawful basis
To answer your enquiry, prepare proposals and follow up on your request, including passing a chat to our sales team when you ask to be contacted — Contractual basis (steps taken at your request before entering into a contract) and Legitimate interests.
To answer your questions in the AI chat — Legitimate interests in responding to business enquiries.
To run a secure website and to evaluate and improve our products, services and website — Legitimate interests.
To comply with legal obligations and respond to requests from government agencies, law enforcement agencies or courts — Compliance with a law.
To establish, exercise or defend legal claims — Legitimate interests.
We do not use your personal data for marketing or disclose it to affiliated companies or partners for marketing unless you consent.
5. The "Ask Nextere" AI assistant
The "Ask Nextere" chat is an AI assistant that answers from the content of nextere.co. Messages you type are sent to Anthropic, PBC (United States), which provides the AI model, only to generate the reply; we do not use them to train AI models. If you ask to be contacted and give your name and email, the conversation is emailed to our sales team at info@nextere.co.th and kept with other enquiries.
AI answers can be wrong. Prices, specifications and commitments are confirmed only by our team in writing.
6. Retention period
Your personal data is kept for as long as necessary to fulfil the purposes in this notice. It may also be kept as required by law, court orders, or to establish legal claims in any dispute. After that it is deleted, destroyed or anonymised.
8. Transfers outside Thailand
The Company may store or process your personal data on servers or cloud services located outside Thailand, including those of Cloudflare (global network), Google and Anthropic (United States). In all cases of data transfer or transmission, the Company will comply with the Personal Data Protection Act B.E. 2562 (2019).
10. Rights of data subjects
As the data subject, you have the following rights under the law:
(1) Right to access and obtain a copy of your personal data. (2) Right to rectification, so your data is accurate, up to date and complete. (3) Right to erasure when the data is no longer necessary; the Company may continue processing where there is a lawful basis. (4) Right to object to processing, including for marketing. (5) Right to data portability. (6) Right to restrict processing in specific circumstances. (7) Right to withdraw consent; the Company may continue processing where there is another lawful basis. (8) Right to lodge a complaint with the Personal Data Protection Committee.
To exercise any of these rights, contact us through the channels in "Contact details" below.
11. Security of personal data
The Company is committed to storing personal data securely. We have implemented appropriate security measures to protect its confidentiality and to prevent unauthorised loss, access, destruction, use, alteration or disclosure, in line with standard data security practices. The site is served only over encrypted HTTPS, and access to enquiries is limited to the staff who handle them.
12. Contact details
For questions, to exercise your rights as a data subject or to file a complaint, contact Nextere Company Limited by email at support@nextere.co.th (subject "Personal data request") or LINE OA @keysupport.
13. Changes to this notice
The Company may update, amend or revise this notice, in whole or in part, as necessary and in compliance with the law. The current version is always published on this page and is effective from the date shown at the top.